Communication Challenges That Introverts Face Daily

communication

 

Understanding Introverted Communication

Introverts experience communication differently than extroverts. While extroverts thrive in social situations and enjoy spontaneous conversations, introverts often find these interactions mentally draining. They prefer deeper, more meaningful discussions and need time to process their thoughts before speaking.


Confidence in your abilities to go after your goals can sometimes be difficult to find or keep.

It can sometimes take time to discover the confidence you have inside you. This can be especially true if you are trying something new.

I have a program that can help you to discover what is holding you back from achieving your goals as well as help you set an attainable goal related to where you are in your life and where you are trying to be.

This program also works with you to build up your confidence in being able to reach your goal.

You can find out more about this program at Confidology, a funny name but a serious program.

You can contact me to talk about this or any other aspect of confidence and success at michael@coachmichaelw.com

Visit the site and read through the program description.

If you are not ready to commit to a full program, I have a self-paced course on Udemy that may be of interest. You can find out about the course and register at Confidence and Motivation Development and Maintenance


Because of these differences, introverts sometimes struggle with common communication challenges that extroverts may not fully understand. These struggles can lead to misunderstandings, frustration and even self-doubt. However, by recognizing and addressing these issues, introverts can improve their communication skills and feel more confident in social situations.

Here are some of the most common communication struggles introverts face and strategies to navigate them.

1. Feeling Pressure to Be Profound in Conversations

Many introverts hesitate to speak up because they feel their contributions must be insightful or perfectly worded. This perfectionist tendency can lead to:

  • Overanalyzing what to say – Instead of joining the conversation naturally, introverts may spend too much time forming the “perfect” response.
  • Missed opportunities to contribute – By the time an introvert is ready to share their thoughts, the conversation may have already moved on.
  • Self-criticism – Introverts may replay conversations in their minds, criticizing themselves for not speaking up or for saying something they feel wasn’t meaningful enough.

Solution: Instead of striving for perfection, focus on engaging in the conversation. Allow yourself to contribute without overthinking. Remember, not every comment needs to be profound — sometimes, simply acknowledging another person’s thoughts fosters stronger connections.

2. Avoiding Phone Calls

For many introverts, making and receiving phone calls is an uncomfortable experience. Unlike texting or emailing, which allow for careful thought and structured responses, phone calls require spontaneous conversation. Common reasons introverts avoid phone calls include:

  • A dislike of small talk – Introverts often find small talk draining and prefer direct communication.
  • Feeling unprepared – Phone calls require instant responses, which can feel overwhelming.
  • Energy depletion – Social interactions take mental energy, and introverts may avoid calls when they don’t feel emotionally prepared.

Solution: If making phone calls feels overwhelming, consider:

  • Scheduling calls in advance to prepare mentally.
  • Writing down key points or questions before dialing.
  • Practising short conversations to become more comfortable with impromptu discussions.

While phone calls may never be a favourite activity for introverts, finding ways to make them more manageable can reduce stress and improve communication.

3. Struggling to Think in Fast-Paced Group Discussions

Introverts process thoughts internally, which means they need time to think before they speak. In group discussions, where ideas are exchanged rapidly, introverts may struggle to:

  • Keep up with the conversation – By the time they formulate a response, the group may have moved on.
  • Find a moment to interject – Interrupting is difficult for many introverts, especially in discussions dominated by outspoken individuals.
  • Feel heard and valued – Being unable to contribute can lead to feelings of invisibility or frustration.

Solution: If participating in group discussions is challenging:

  • Take notes during the conversation to organize thoughts.
  • Use strategic phrases like, “Going back to what was mentioned earlier…” to reintroduce a point.
  • Speak early in the conversation to establish a presence before the discussion picks up speed.

Adapting to fast-paced discussions takes practice, but finding techniques that work can help introverts feel more engaged and confident.

4. Feeling Drained by Large Social Gatherings

Introverts recharge in solitude, while large social gatherings drain their energy. This exhaustion is particularly noticeable when events involve:

  • Surface-level conversations – Small talk can feel exhausting and unfulfilling.
  • Loud or chaotic environments – Too much external stimulation can be overwhelming.
  • Networking expectations – Having to engage with multiple people in a short time can be mentally exhausting.

Solution: To navigate large gatherings more comfortably:

  • Arrive early to ease into the event before the crowd builds.
  • Take breaks when needed to recharge.
  • Focus on quality interactions rather than trying to engage with everyone.

Recognizing personal limits and allowing for moments of solitude can make social events more enjoyable.

5. Disliking Group Work and Collaboration

Working in groups presents unique challenges for introverts, particularly when they:

  • Prefer working independently to stay focused.
  • Find it difficult to contribute ideas in high-energy brainstorming sessions.
  • Struggle with differing work styles, especially if team members prioritize speed over careful planning.

Solution: If group work is unavoidable, introverts can:

  • Advocate for structured discussions that allow time for preparation.
  • Offer contributions in written form if speaking up in real-time feels difficult.
  • Take on roles that align with their strengths, such as research or organization.

Effective collaboration doesn’t require being the loudest voice in the room — finding a preferred way to contribute can lead to successful teamwork.

6. Feeling Isolated Even When Surrounded by People

One of the most misunderstood struggles introverts face is feeling lonely in a crowd. This often happens because:

  • Conversations move too quickly for introverts to join in.
  • They crave deeper, more meaningful discussions rather than surface-level talk.
  • They feel disconnected from people who don’t share their communication style.

Solution: To combat this feeling:

  • Seek out one-on-one conversations within larger gatherings.
  • Find others who share similar interests to foster deeper connections.
  • Accept that feeling lonely in a crowd is normal and not a reflection of social ability.

Understanding this challenge can help introverts create more meaningful social experiences.

Conclusion

Introverts experience communication in a way that’s different from extroverts, often facing struggles that others don’t understand. By recognizing these challenges and applying strategies to navigate them, introverts can build confidence in their communication skills.

Rather than forcing themselves to communicate like extroverts, introverts can embrace their natural strengths — thoughtfulness, deep listening and meaningful conversation — to foster genuine and fulfilling connections.


To talk about any aspect of success or working with a Life Coach to help you to achieve success, you can book a 30-minute call by clicking on the blue button below.

Book the call now button

Don’t try to do all of this by yourself, ask and receive the guidance that can get you moving towards your own success.

Working together can help you overcome personal and professional barriers, ensuring you reach your highest potential.

Nothing happens until action is taken.

To your success.

Michael

Michael W

 

 

 

 

P.S Don’t forget to visit Confidology to learn more about the program. If you are not ready to commit to a full program, I have a self-paced course on Udemy that may be of interest. You can find out about the course and register at Confidence and Motivation Development and Maintenance

P.P.S if you want to find out more about my programs just check out the site Confidence and Life Coaching

P.P.P.S. If you enjoy reading these articles on my blog, I have more books that have more of this type of information that you can find out more about at Books to Read. You can buy these ebooks at many on-line book stores. The links to the bookstores are at the link above.

 

 

 

 

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The Power of Vision in Effective Leadership

leadership

 

Have you ever worked with someone whose decisions seemed aimless or reactive, leaving you uncertain about the bigger picture? Now imagine the opposite — a leader who clearly articulates a compelling vision, giving every action and decision a sense of purpose. The difference is transformational. Vision is not just a leadership tool; it’s the guiding star that shapes every decision, inspires teams and drives progress.


Confidence in your abilities to go after your goals can sometimes be difficult to find or keep.

It can sometimes take time to discover the confidence you have inside you. This can be especially true if you are trying something new.

I have a program that can help you to discover what is holding you back from achieving your goals as well as help you set an attainable goal related to where you are in your life and where you are trying to be.

This program also works with you to build up your confidence in being able to reach your goal.

You can find out more about this program at Confidology, a funny name but a serious program.

You can contact me to talk about this or any other aspect of confidence and success at michael@coachmichaelw.com

Visit the site and read through the program description.

If you are not ready to commit to a full program, I have a self-paced course on Udemy that may be of interest. You can find out about the course and register at Confidence and Motivation Development and Maintenance


Leadership without vision is like steering a ship without a destination. While you may avoid obstacles along the way, there’s no meaningful progress. Vision provides clarity and direction, helping you navigate challenges with confidence and purpose. It gives your decisions coherence, ensuring they align with long-term goals rather than being dictated by short-term pressures.

A strong vision goes beyond personal ambition. It reflects a larger purpose that resonates with those you lead. People are motivated when they feel they’re contributing to something meaningful, and it’s the leader’s role to define and communicate that meaning. Whether it’s improving lives, fostering innovation or creating a legacy, a clear vision inspires action and commitment.

However, having a vision isn’t enough — it must be actionable. A lofty but vague vision risks becoming an empty slogan. To be effective, your vision needs specific goals, strategies and measurable outcomes. Think of your vision as a roadmap: it shows where you’re going and how to get there. The more clearly you articulate it, the easier it is for others to align their efforts with it.

A well-communicated vision also strengthens your decision-making. When you use your vision as a benchmark, every choice becomes more intentional and aligned with your broader goals. For example, when faced with conflicting priorities, your vision can serve as a filter, helping you decide which path best supports your objectives.

Actionable Step:

Take time to articulate your vision in a single, clear statement. Write it down, share it with your team and revisit it regularly. To ensure your vision resonates, ask for feedback and incorporate suggestions that strengthen its clarity and relevance. Encourage your team to align their individual goals with the vision, creating a unified sense of purpose.

Leaders who lack a vision often make decisions that feel arbitrary or contradictory, which can lead to confusion and disengagement. Conversely, a clear vision fosters trust and confidence, as people understand the rationale behind decisions — even when those decisions are challenging or unpopular. Transparency about how actions align with the vision builds credibility and reinforces commitment.

Your vision should also evolve as circumstances change. Leadership requires adaptability, and a rigid, outdated vision can hinder progress. Stay attuned to feedback and external trends, refining your vision as needed to ensure it remains relevant and achievable. This flexibility not only keeps your vision dynamic but also demonstrates your responsiveness and foresight.

A compelling vision transforms leadership into a shared journey. It inspires, aligns and empowers people, creating a sense of purpose that transcends individual tasks or challenges. When you project a vision that is clear, actionable and meaningful, you create an environment where people feel motivated to contribute their best.

Leadership rooted in vision isn’t just about achieving goals; it’s about creating a legacy. Your ability to inspire and guide others toward a common purpose defines your impact as a leader. By making your vision the foundation of your leadership, you pave the way for meaningful progress and lasting success.


To talk about any aspect of success or working with a Life Coach to help you to achieve success, you can book a 30-minute call by clicking on the blue button below.

Book the call now button

Don’t try to do all of this by yourself, ask and receive the guidance that can get you moving towards your own success.

Nothing happens until action is taken.

To your success.

Michael

Michael W

 

 

 

 

P.S Don’t forget to visit Confidology to learn more about the program. If you are not ready to commit to a full program, I have a self-paced course on Udemy that may be of interest. You can find out about the course and register at Confidence and Motivation Development and Maintenance

P.P.S if you want to find out more about my programs just check out the site Confidence and Life Coaching

P.P.P.S. If you enjoy reading these articles on my blog, I have more books that have more of this type of information that you can find out more about at Books to Read. You can buy these ebooks at many on-line book stores. The links to the bookstores are at the link above.

 

 

 

 

Photo by Donald Janssen on Unsplash

Decisive Action in Delicate Leadership Situations

group leadership

 

Have you ever been part of a team where a delicate issue lingered unresolved for too long? The tension is palpable, morale dips and productivity grinds to a halt. Delicate situations demand swift and decisive action because hesitation not only worsens the problem but can also damage your credibility as a leader.


Confidence in your abilities to go after your goals can sometimes be difficult to find or keep.

It can sometimes take time to discover the confidence you have inside you. This can be especially true if you are trying something new.

I have a program that can help you to discover what is holding you back from achieving your goals as well as help you set an attainable goal related to where you are in your life and where you are trying to be.

This program also works with you to build up your confidence in being able to reach your goal.

You can find out more about this program at Confidology, a funny name but a serious program.

You can contact me to talk about this or any other aspect of confidence and success at michael@coachmichaelw.com

Visit the site and read through the program description.

If you are not ready to commit to a full program, I have a self-paced course on Udemy that may be of interest. You can find out about the course and register at Confidence and Motivation Development and Maintenance


Leadership comes with moments that test your resolve. These situations — whether they involve interpersonal conflicts, performance issues or external crises — are often uncomfortable and complex. Avoiding them may feel tempting, but unresolved issues rarely disappear. Instead, they fester, creating larger problems that are harder to manage later.

The key to handling delicate situations effectively is a balance of sensitivity and decisiveness. Swift action doesn’t mean acting recklessly; it means addressing the issue head-on with care and purpose. A delayed response can make others question your ability to lead, while a hasty, ill-informed reaction can exacerbate the situation.

When faced with a delicate issue, start by gathering all the relevant facts. Speak directly with those involved, listening carefully to their perspectives. Avoid jumping to conclusions before you fully understand the nuances. This not only helps you make a fair and informed decision but also demonstrates your commitment to finding a constructive resolution.

Clarity in communication is essential during delicate situations. Be transparent about the issue, your decision and the rationale behind it. Ambiguity can lead to confusion and further unrest, so it’s critical to provide clear guidance on next steps. At the same time, maintain a tone of empathy and respect. People are more likely to accept tough decisions when they feel understood and respected.

Actionable Step:

Develop a system for addressing delicate situations promptly. When an issue arises, set a specific timeframe for investigation and resolution — ideally within a few days. Communicate this timeline to those involved so they know what to expect. Stick to the schedule, and ensure your resolution is communicated clearly and respectfully. This practice not only resolves issues efficiently but also reinforces your reliability as a leader.

One common pitfall is avoiding confrontation for fear of upsetting others or making the wrong decision. While this instinct is understandable, inaction often causes more harm than decisive, even if imperfect, action. Leaders must accept that difficult decisions are part of the role and focus on the greater good rather than short-term discomfort.

Handling delicate situations swiftly also requires consistency. If you address some issues quickly but hesitate on others, it can create perceptions of favouritism or unpredictability. Consistent action builds trust and shows that you are committed to fairness and accountability across the board.

Leaders who deal with sensitive matters promptly foster an environment of trust and stability. They signal to their teams that they are dependable and capable of navigating challenges with confidence. This, in turn, encourages others to bring forward concerns without fear of being ignored or dismissed.

Delicate situations may be uncomfortable, but they are opportunities to demonstrate your leadership and character. By acting swiftly, decisively and thoughtfully, you not only resolve the immediate issue but also set the tone for how challenges are addressed in the future. Leadership isn’t about avoiding conflict; it’s about turning challenges into moments of growth and progress.


To talk about any aspect of success or working with a Life Coach to help you to achieve success, you can book a 30-minute call by clicking on the blue button below.

Book the call now button

Don’t try to do all of this by yourself, ask and receive the guidance that can get you moving towards your own success.

Nothing happens until action is taken.

To your success.

Michael

Michael W

 

 

 

 

P.S Don’t forget to visit Confidology to learn more about the program. If you are not ready to commit to a full program, I have a self-paced course on Udemy that may be of interest. You can find out about the course and register at Confidence and Motivation Development and Maintenance

P.P.S if you want to find out more about my programs just check out the site Confidence and Life Coaching

P.P.P.S. If you enjoy reading these articles on my blog, I have more books that have more of this type of information that you can find out more about at Books to Read. You can buy these ebooks at many on-line book stores. The links to the bookstores are at the link above.

 

 

 

 

Photo by stephan hinni on Unsplash  

Anticipating Outcomes for Smarter Leadership Decisions

decision making

 

Did you know that the average person makes over 35,000 decisions each day? While most of these choices are minor, the stakes are much higher when you’re in a position of power. Leadership requires making decisions that affect not just yourself but also the lives, careers and well-being of others. The ability to anticipate the consequences of these decisions separates effective leaders from those who falter under pressure.


Before you can start to plan your success goals, there are many things that you need to understand before you can be sure that the goals you set are really the ones you want.

One of those things is to determine if there are any Limiting Beliefs that can stop you from actually achieving those goals.

I have a self-study Limiting Belief Program that you can go through to determine what your Limiting Beliefs are and how you can remove them.

You can read more and register for the program at Limiting Beliefs Program on my Confidence and Life Coaching website.

Start your journey on your path to success by identifying and removing your Limiting Beliefs so that you make the journey a lot easier.

You can download a free PDF containing five articles on Limiting Beliefs and how to overcome them and achieve things in your career and personal life. 

The PDF can be downloaded here (and you don’t have to register or provide an email address) Limiting Beliefs Download

Download the file and go over the other material that you can find on the Confidence and Life Coaching website.

If you are ready to move even further into the process of Identifying and removing and replacing your Limiting Beliefs, you should consider my short Limiting Belief’s Coaching Program.


Every decision creates a ripple effect. Whether it’s implementing a new policy, approving a project or reallocating resources, your choices can inspire growth or create challenges. The key to navigating this responsibility lies in evaluating potential outcomes before acting. A leader who takes the time to weigh options and consider consequences is more likely to foster trust and make impactful, lasting decisions.

When faced with a significant decision, start by visualizing the immediate and long-term effects. What will this choice mean for the people involved? Will it align with your team’s or organization’s objectives? For instance, a decision to cut costs might solve an immediate budget issue but could reduce morale if layoffs are involved. On the other hand, investing in training programs may strain resources initially but could yield stronger, more capable teams in the future.

Effective decision-making is rooted in a balanced approach. Relying solely on gut instinct can lead to impulsive actions, while overanalyzing can result in paralysis by indecision. Striking the right balance means using both data and intuition. Gather as much relevant information as possible, but don’t discount your leadership instincts. The combination of logic and experience is a powerful tool in predicting outcomes.

One advantage of evaluating consequences is the opportunity to involve your team in the process. While not every decision requires group input, presenting key options and discussing their potential impacts can encourage collaboration and buy-in. This approach not only enriches the decision-making process but also strengthens your relationship with those you lead. People are more likely to support decisions when they feel heard and included.

Actionable Step:

Before making a major decision, write down three potential outcomes — one optimistic, one realistic and one pessimistic. Assess how each scenario would affect your goals, your team and the broader picture. If time allows, share these scenarios with a trusted advisor or team member for a fresh perspective. This exercise will help you develop a habit of thoughtful evaluation and build confidence in your choices.

One common pitfall in leadership is failing to communicate the “why” behind your decisions. Even when people disagree, explaining your thought process and the reasoning behind your choices fosters understanding. Transparency shows that you’ve considered the consequences and are committed to the best possible outcome.

Mistakes are inevitable, even when you carefully weigh your options. The important thing is to learn from these experiences. Revisiting past decisions and their outcomes — both successes and failures — can offer valuable insights for future challenges. Leaders who reflect on their actions are better equipped to refine their decision-making skills over time.

Evaluating the consequences of decisions isn’t just about avoiding pitfalls; it’s about unlocking opportunities. The most successful leaders don’t merely react to circumstances — they anticipate them, positioning their teams and organizations to thrive. By taking a proactive, thoughtful approach to decision-making, you can navigate the complexities of leadership with clarity and confidence.


To talk about any aspect of success or working with a Life Coach to help you to achieve success, you can book a 30-minute call by clicking on the blue button below.

Book the call now button

Don’t try to do all of this by yourself, ask and receive the guidance that can get you moving towards your own success.

Working together can help you overcome personal and professional barriers, ensuring you reach your highest potential.

Nothing happens until action is taken.

To your success.

Michael

Michael W

 

 

 

 

P.S if you want to find out more about my programs just check out the site Confidence and Life Coaching

P.P.S. If you enjoy reading these articles on my blog, I have more books that have more of this type of information that you can find out more about at Books to Read. You can buy these ebooks at many on-line book stores. The links to the bookstores are at the link above.

P.P.P.S. You can download a free PDF containing five articles on Limiting Beliefs and how to overcome them and achieve things in your career and personal life. 

The PDF can be downloaded here (and you don’t have to register or provide an email address) Limiting Beliefs Download

Download the file and go over the other material that you can find on the Confidence and Life Coaching website.

P.P.P.P.S. If you are ready to move even further into the process of Identifying and removing and replacing your Limiting Beliefs, you should consider my short Limiting Belief’s Coaching Program.

 

 

 

Photo by Ivan Aleksic on Unsplash

Making Firm Decisions to Strengthen Leadership

decision

 

Have you ever noticed how indecision can erode confidence — both yours and that of those who rely on you? Leadership inherently comes with responsibility, and making firm decisions is one of the most challenging yet vital aspects of wielding power effectively. While hesitation may seem like caution, it can often be misinterpreted as uncertainty, undermining your authority and shaking the trust others place in you.


Before you can start to plan your success goals, there are many things that you need to understand before you can be sure that the goals you set are really the ones you want.

One of those things is to determine if there are any Limiting Beliefs that can stop you from actually achieving those goals.

I have a self-study Limiting Belief Program that you can go through to determine what your Limiting Beliefs are and how you can remove them.

You can read more and register for the program at Limiting Beliefs Program on my Confidence and Life Coaching website.

Start your journey on your path to success by identifying and removing your Limiting Beliefs so that you make the journey a lot easier.

You can download a free PDF containing five articles on Limiting Beliefs and how to overcome them and achieve things in your career and personal life. 

The PDF can be downloaded here (and you don’t have to register or provide an email address) Limiting Beliefs Download

Download the file and go over the other material that you can find on the Confidence and Life Coaching website.

If you are ready to move even further into the process of Identifying and removing and replacing your Limiting Beliefs, you should consider my short Limiting Belief’s Coaching Program.

 

The reality of leadership is that it requires making choices, even in the face of incomplete information or potential pushback. Power and responsibility go hand in hand; with every decision comes the possibility of criticism. Embracing this fact is key to becoming a firm and decisive leader. When you are confident in your ability to make decisions, you send a clear message to your team: you trust yourself, and they can trust you too.

Being firm does not mean being inflexible or dismissive of others’ opinions. Rather, it involves listening thoughtfully, weighing options and then standing by your choice with confidence. Leaders who waver often create confusion, leaving their teams unsure of the direction forward. This can hinder progress and erode morale. Conversely, a firm decision — even if not universally popular — establishes clarity and demonstrates resolve.

One of the reasons firmness in decision-making is so crucial is that it aligns with accountability. When you take a stand, you take ownership of the outcomes. This sense of accountability fosters respect and trust among your peers and subordinates. It’s a powerful reminder that leadership is not about avoiding mistakes but about having the courage to act and adapt as needed.

However, firmness must be tempered with fairness and foresight. Consider how your decisions align with the values and goals of your organization or team. Are they consistent with the vision you’ve set? Are you taking into account the impact on others? When decisions are rooted in integrity and purpose, they gain credibility, even among dissenters.

Actionable Step:

Practice making firm decisions by starting small. Identify a low-stakes situation where hesitation has previously caused delays or confusion. Outline your options, choose one and implement it without second-guessing yourself. Afterward, reflect on the process and any feedback you receive. Gradually, apply this approach to more significant decisions. When you face criticism or resistance, remind yourself that firmness is not about perfection but about consistency and clarity.

It’s common to fear the potential backlash of unpopular decisions, but remember that trying to please everyone often leads to pleasing no one. Confidence in your choices comes from preparation. Equip yourself with the facts, consult with trusted advisors and always consider the broader picture. Then, act decisively and with conviction.

Leaders who exhibit firmness inspire others to follow their lead. By demonstrating the ability to make tough calls, you model the kind of resilience and clarity that teams thrive on. Even when mistakes happen, owning them and learning from them further solidifies your credibility.

Power is not just about making decisions — it’s about how you make them. A firm leader creates a sense of stability and direction, encouraging others to move forward with purpose and confidence. In the end, your ability to stand by your choices, even in challenging times, is a hallmark of a successful leader.


To talk about any aspect of success or working with a Life Coach to help you to achieve success, you can book a 30-minute call by clicking on the blue button below.

Book the call now button

Don’t try to do all of this by yourself, ask and receive the guidance that can get you moving towards your own success.

Working together can help you overcome personal and professional barriers, ensuring you reach your highest potential.

Nothing happens until action is taken.

To your success.

Michael

Michael W

 

 

 

 

P.S if you want to find out more about my programs just check out the site Confidence and Life Coaching

P.P.S. If you enjoy reading these articles on my blog, I have more books that have more of this type of information that you can find out more about at Books to Read. You can buy these ebooks at many on-line book stores. The links to the bookstores are at the link above.

P.P.P.S. You can download a free PDF containing five articles on Limiting Beliefs and how to overcome them and achieve things in your career and personal life. 

The PDF can be downloaded here (and you don’t have to register or provide an email address) Limiting Beliefs Download

Download the file and go over the other material that you can find on the Confidence and Life Coaching website.

P.P.P.P.S. If you are ready to move even further into the process of Identifying and removing and replacing your Limiting Beliefs, you should consider my short Limiting Belief’s Coaching Program.

 

 

 

Photo by Joshua Woroniecki on Unsplash